PRIVACY STATEMENT

Te Manga Tuia Ltd trading as Pupster Tech
Effective Date: 15th January, 2025 (Updated)

1. About This Privacy Statement

Te Manga Tuia Ltd, trading as Pupster Tech (“we”, “us”, “our”), operates as a business-to-business technology service provider.

This Privacy Statement explains how we collect, use, store, disclose, and protect information when you:

• engage our services,

• contact us,

• visit our website (https://www.pupster.co.nz),

• interact with our staff, systems, or communications.

By engaging with Pupster Tech, you acknowledge and agree that your information will be handled in accordance with this Privacy Statement and our Terms and Conditions, which operate together.

2. Acting in Trade – Important Context

Unless expressly agreed otherwise in writing, all interactions with Pupster Tech occur in trade.

Where you engage us on behalf of:

• a business,

• charity,

• trust,

• school,

• or other organisation,

you confirm that:

• you are authorised to provide information relating to that organisation; and

• business contact details provided are not private in the same way as personal consumer information.

3. Changes to This Statement

We may update this Privacy Statement from time to time.

Updated versions will be published on our website. Continued engagement with our services after changes take effect constitutes acceptance of the updated Privacy Statement.

4. What Information We Collect

4.1 Business and Contact Information

We may collect:

• business or trading name;

• contact names;

• business phone numbers;

• business email addresses;

• service or delivery addresses;

• publicly available company or organisational details.

4.2 Service and Transaction Information

Including:

• services requested or supplied;

• diagnostics, repair notes, configurations, logs, or reports;

• invoices, payments, credits, and account history;

• communications relating to disputes or instructions.

4.3 Device and System Information

Where relevant to services:

• device identifiers;

• hardware or software configurations;

• system logs, screenshots, or error messages;

• network or access information you authorise us to view.

4.4 Communications

Including:

• emails, phone calls, messages, and support requests;

• recorded calls where notified or lawful.

4.5 Website and Technical Data

Including:

• IP address;

• browser and device information;

• interaction data (pages viewed, clicks);

• cookies and analytics data.

5. CCTV and On-Site Monitoring

Where CCTV or monitoring systems are in place:

• signage will indicate their use;

• footage is used for security, safety, and incident investigation;

• footage is retained only as long as reasonably necessary.

6. Why We Collect and Use Information

We collect and use information to:

• provide and manage technology services;

• perform diagnostics, repairs, and support;

• invoice, collect payments, and manage credits;

• administer Direct Debit or Card Authorities;

• manage warranties, suppliers, and couriers;

• investigate disputes or complaints;

• protect our legal, financial, and reputational interests;

• comply with legal obligations;

• create anonymised or aggregated business insights;

• advertise and promote our services in accordance with our Terms and Conditions.

7. Advertising, Portfolio, and Business Use

In line with our Terms and Conditions, we may use:

• anonymised work examples,

• images of devices or systems,

• general descriptions of work performed,

for advertising, marketing, training, or portfolio purposes, without disclosing sensitive personal information, unless required by law or agreed otherwise.

8. Sharing Information

We may share information where reasonably necessary with:

• payment processors and banks;

• debt collection agencies;

• couriers and logistics providers;

• suppliers, manufacturers, and warranty partners;

• insurers;

• professional advisers (lawyers, accountants);

• IT hosting or cloud service providers;

• regulators or authorities where required or permitted by law.

We do not sell identifiable personal information.

We may share anonymised or aggregated data for legitimate business purposes.

9. Overseas Disclosure

Some service providers may be located outside New Zealand.
Where information is disclosed overseas, we take reasonable steps to ensure protections comparable to the Privacy Act 2020.

10. Marketing Communications

We may send service-related or promotional communications where permitted.

You may opt out of promotional communications at any time.
Service, billing, and legal communications are not affected by opt-out requests.

11. Protection and Retention

We take reasonable steps to protect information against:

• loss,

• misuse,

• unauthorised access or disclosure.

Information is retained only as long as necessary for lawful business purposes and then securely destroyed or anonymised.

12. Access and Correction

You may request access to, or correction of, your personal information by contacting:

Email: privacy@pupster.tech
Post: Privacy Officer, Te Manga Tuia Ltd, 227 Commerce Street, Kaitaia 0410

We may:

• verify your identity;

• refuse requests where permitted by law;

• charge reasonable costs where allowed.

13. Direct Debit and Payment Information

Payment information provided for Direct Debit or Card Authority purposes is:

• used only for authorised billing and recovery purposes;

• handled in accordance with banking rules and applicable law;

• shared only with relevant financial service providers or recovery agents.

14. Item Collection and Retention

For devices or equipment supplied to us:

• collection is required within the timeframe set out in our Terms;

• uncollected items may be disposed of or sold to recover costs where lawful.

15. Privacy, Conduct, and Communications (Relating to Te Manga Tuia Ltd)

15.1 Protection of our people

Clients must not misuse, publish, or distribute personal information relating to Te Manga Tuia Ltd, Pupster Tech, or associated persons where such conduct is unlawful, misleading, harassing, or defamatory.

This does not prevent lawful reporting, regulatory disclosures, or legal processes.

15.2 Reputation and lawful conduct

Clients agree not to depict Pupster Tech or associated persons in a false, misleading, or defamatory manner, consistent with New Zealand law.

15.3 Confidential communications

Private communications with us are confidential and must not be published without consent, except where disclosure is required by law.

15.4 Premises

Company premises are private property. Entry without permission or appointment may constitute trespass.

16. Privacy Complaints

If you believe we have breached this Privacy Statement or the Privacy Act 2020, contact:

Privacy Officer
Email: manager@pupster.co.nz
Post: 227 Commerce Street, Kaitaia 0410

If unresolved, you may contact the Office of the Privacy Commissioner:

• www.privacy.org.nz

• 0800 803 909